1. Introduction
At Ten10Clothing, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions or concerns, please contact us at ten10clothing@outlook.com.
2. Data We Collect
We may collect and process the following personal data:
- Identity Information: Name, date of birth (if required).
- Contact Information: Email address, phone number, billing/shipping address.
- Transaction Information: Details of purchases, payment information (processed securely via third-party providers).
- Technical Data: IP address, device type, browser type, and interaction with our website.
- Marketing Preferences: Your consent to receive promotional emails, SMS messages, and other communications.
3. How We Collect Your Data
We collect your data when you:
- Make a purchase on our website.
- Subscribe to our newsletters or SMS updates.
- Contact us via email or social media.
- Participate in promotions, surveys, or competitions.
- Browse our website (via cookies and tracking technologies).
4. How We Use Your Data
We use your data for the following purposes:
- Order Processing: To fulfil, manage, and deliver your purchases.
- Customer Support: To respond to inquiries, complaints, or service requests.
- Marketing & Promotions: To send newsletters, offers, and promotions (only if you opt-in).
- Website Improvement: To enhance your browsing experience and personalize content.
- Legal Compliance: To comply with legal obligations, fraud prevention, and security.
Marketing & Communication
- You will only receive marketing emails and SMS if you explicitly opt-in.
- You can unsubscribe at any time by clicking the "Unsubscribe" link in emails or replying "STOP" to SMS messages.
5. How We Store & Protect Your Data
We take appropriate security measures to protect your personal data:
- Encryption: All payment transactions are encrypted.
- Access Control: Only authorized personnel can access customer data.
- Data Retention: We retain your data only as long as necessary for processing and legal compliance.
If you wish to request deletion of your personal data, please contact us at ten10clothing@outlook.com.
6. Sharing Your Data
We do not sell or rent your personal data. However, we may share it with:
- Trusted third-party service providers (e.g., payment processors, couriers).
- Legal authorities if required by law or to prevent fraud.
All third parties must comply with UK data protection laws.
7. Your Rights Under UK GDPR
As a UK resident, you have the right to:
- Access your data – Request a copy of the personal data we hold.
- Correct your data – Request corrections to any inaccurate information.
- Erase your data – Ask us to delete your personal data (subject to legal obligations).
- Withdraw consent – Opt out of marketing emails and SMS anytime.
- Restrict processing – Limit how we use your data.
To exercise any of these rights, email ten10clothing@outlook.com.
8. Cookies & Tracking Technologies
We use cookies to improve website functionality, analyze traffic, and personalize content. By using our website, you agree to our use of cookies. You can manage cookie preferences in your browser settings.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be communicated via email or a notice on our website.
Last Updated: 21.02.25
For any concerns, contact us at ten10clothing@outlook.com.