At Ten10, we prioritize efficiency and reliability in our shipping operations to ensure that customers receive their orders in a timely manner.

 

Orders are typically processed within 1 to 2 business days, dependant upon product availability and successful credit verification. However, it is important to note that during periods of heightened demand or unforeseen circumstances, such as public health crises, processing times may be extended. This is a necessary measure to adhere to health and safety regulations, including social distancing protocols.

 

Once an order is dispatched, customers can expect delivery times to vary based on their location. For UK residents, standard delivery via Royal Mail 1st Class is offered, with a postage charge that ranges from £3.50 to £5.50, depending on the weight of the item. This service typically ensures delivery within 1 to 3 working days. It is essential to understand that delivery times do not account for weekends or public holidays, which may further extend the waiting period.

 

For international orders, Ten10 utilizes Royal Mail Tracked services, provides a flat shipping rate of £10. Such orders are generally delivered within 5 to 7 days post-dispatch. However, recipients should be aware that any applicable duties and taxes upon receipt of goods are the responsibility of the customer.

 

In the event that a customer is not present at the time of delivery, Royal Mail will leave a card with tracking information, allowing the customer to collect their order from the nearest depot. This system is designed to minimize inconvenience and ensure that customers can retrieve their purchases without undue delay.