At Ten10 Clothing, we strive to provide you with high-quality products that you'll love. However, we understand that sometimes you may need to return an item. Our return process is designed to be simple and convenient. Here's everything you need to know:
We offer a generous 14-day return window from the date of delivery. This means you have two weeks to decide if the item meets your expectations. Please ensure that the item is in its original condition, unworn, and with all tags attached. We kindly request that you keep the packaging intact to facilitate the return process.
Initiating a Return:
To initiate a return, please send an email to email@example.com. Include your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the process and provide you with further instructions.
When returning an item, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the item reaches us safely. Please package the item securely to prevent any damage during transit. We advise retaining the shipping receipt and tracking information for your records.
Inspection and Refund:
Once we receive the returned item, our team will inspect it to ensure that it meets the return criteria mentioned above. If everything checks out, we will process your refund using the original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
At the moment, we do not offer direct exchanges. If you wish to exchange an item, we kindly ask that you follow the return process mentioned above and place a new order for the desired item on our website.
If you have any questions or need further assistance with the return process, don't hesitate to reach out to our customer support team at firstname.lastname@example.org. We are here to help and ensure that your return experience is as smooth as possible.
Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene reasons or other factors. Such details will be clearly communicated on our website.
Thank you for choosing Ten10 Clothing. We appreciate your support, and we're dedicated to ensuring your satisfaction with our products and services.
Please take into consideration this process can be longer during public holidays.